Placing or Returning Orders

Ordering

To place an online order, simply locate the product/s you’re interested in and click on the “Add to Cart” button. You can view your cart anytime by clicking on the “Shopping Cart”. Once you have the items you would like to purchase in your cart, click on the “Proceed to Checkout” button on the cart page. Jam Sisters offers a simple four-step ordering process:

1. Finalize the items in your Shopping Basket

2. Complete shipping & billing information

3. Review your order

4. Receive an order confirmation

To place a phone order, simply click on the “Contact Us” tab (found at the top of the page).  Email us with your telephone #, location or time zone, and the best time for us to call you.  We will contact you as soon as possible (within one business day) and process your order by phone.

Payment Options

We accept Visa, MasterCard, Discover, American Express, and PayPal.

When you place your order online, you will be asked to submit a credit card number over the Internet. We secure all payment transactions using the latest encryption technology (Secure Socket Layer or SSL). Please note, your billing address must match the address on file with your credit card company.

This store uses PayPal for payments, and PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).

Returns or Exchange Policy

We think you will love your purchase. However, you have the option of exchanging the item/s or receiving a refund. For returns and exchanges the item must be unworn with original tags attached. Returns are not accepted after 30 days from purchase. All refunds will be applied to the original payment method. For exchanges, please send back the items within 15 days upon receipt. Exchanges will be sent within 5-7 days after return has been received pending stock availability. Buyers are responsible for shipping charges on returns.

You do not need a PayPal account to purchase from this store.

You are not required to have a PayPal account to purchase from this store. Although if you already have a PayPal account you may use it.

Sales Tax Policy

There is no sales tax on items sold and shipped within the United States.

Security

We use Secure Socket Layering (SSL) to ensure that your information is protected. Your personal information and online credit card transactions are transmitted through an SSL which is encryption technology.

The security and safety of our customers’ information is one of our primary concerns.  You may place your order over the phone or more quickly by ordering directly from our Website.  Ordering from our site is not only exceptionally secure but convenient.  We utilize PayPal encryption technology to ensure that all credit card and related customer information is fully protected. (PayPal encryption is well recognized for providing exceptional security and is used to protect more than a third of all online sales in the U.S.)